Shipping Policy

At OurCases.co.uk, part of Ecocity Group, we are committed to delivering your phone accessories quickly, safely, and reliably across the UK.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options within the UK:

  • Standard Delivery (2–5 business days) – Affordable and reliable

  • Tracked Delivery (1–3 business days) – Full tracking included for peace of mind

  • Next Day Delivery (available for orders before 2 PM) – Fastest option for urgent needs

Delivery times are estimates and may vary due to postal delays, public holidays, or exceptional circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the chosen method:

  • Standard Delivery: £0.00

  • Tracked Delivery: £0.00

Free standard delivery may be available on orders over a certain value (check promotions at checkout).

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.
You can follow your package from dispatch to delivery.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

  1. Check your tracking information

  2. Check with your local post office

  3. Contact us at info@ourcases.co.uk if the item is lost or delayed

We will work with you to resolve any delivery issues promptly.

International Shipping

Currently, OurCases.co.uk ships within the UK only.
International shipping may be introduced in the future.

Packaging & Safety

All items are carefully packaged to prevent damage during transit.
We aim to use eco-friendly materials wherever possible, keeping with our Ecocity Group values.

Our Commitment

As a West Midlands–based business, we value our customers and guarantee reliable service, fast delivery, and excellent support.

For any questions regarding shipping, email us at:
📧 info@ourcases.co.uk

Address:
Ourcases

29 Hagley Rd

Birmingham B16 8QG
United Kingdom